These policies explain how online booking and practice communication work. Final retention periods and practice-specific fees should be reviewed by the owner’s legal and clinical advisers before launch.
Mondesa Health collects only the personal, contact, appointment, medical-aid and billing information needed to arrange care, maintain clinical and financial records, communicate with you and meet professional obligations. Access is limited according to staff role. Sensitive identifiers are masked in general views.
Submitting a booking authorises the practice to use the information provided to identify you, arrange the appointment and contact you using your chosen channel. Please provide only a short reason for your visit; detailed clinical information should be discussed privately with your practitioner.
Website information is general and does not replace an examination or professional medical advice. Online booking is not monitored as an emergency service. For a medical emergency, contact your nearest emergency service or go to the nearest emergency facility.
Please give at least four hours’ notice when you cannot attend. Late arrival may shorten the consultation or require rescheduling so that other patients are not delayed. The practice may confirm any applicable fee before it is charged.
WhatsApp, SMS and email may be used for administrative messages, reminders, secure document links and appointment changes when you select them. Avoid sending detailed clinical information through ordinary messages. Secure links expire and should not be forwarded.
Patient, appointment, billing, claim and audit records are retained for the period required by applicable Namibian law, professional obligations and legitimate practice administration. Issued financial documents and audit entries are corrected by traceable adjustment rather than silent deletion.